Delivery and Shipping
We ship furniture, lighting and home accessories to every country in the world. The exact shipping cost appears during checkout, before you place your order.
The delivery time is stated on every product page. Most of our range is in stock here and leaves the warehouse without waiting time.
If an order contains items with different delivery times, we send them together, so the longest time applies. If you need single pieces earlier, one call is enough and we split the shipment.
Should a delivery be delayed for once, you hear it from us by e-mail rather than by waiting.
Bulky and heavy furniture is shipped on a pallet by a freight forwarder. The carrier announces the shipment by phone in advance and agrees a delivery date with you.
Delivery is kerbside. Carrying the goods into the house, into the room of use, or assembly are not included in the shipping price.
On request we pass on the tracking number and the carrier's contact details so you can arrange the date directly.
To Switzerland, the United Kingdom, Norway and every other country outside the EU we deliver at the net amount, that is without German VAT.
On import into your country you pay the import VAT applicable there plus a small customs clearance fee. Our customer service is happy to answer questions on this before you order.
Please check the goods on delivery and note any visible damage directly on the carrier's consignment note.
Then report the damage to schaden@casa-padrino.de, ideally with photos of the packaging and the piece. We handle the claim with the carrier.
Need a fixed date, a partial delivery or information about your country? Call us and we will sort it out beforehand.
