Casa Padrino delivery time: what it depends on for luxury furniture

On this page we explain openly which factors shape the delivery time of luxury furniture: whether a piece is in stock or made to order, whether it travels by freight forwarder or parcel service, where it is going and how the delivery appointment is arranged. That way you can plan realistically and know where to find the reliable information for your piece.

Every product page in our shop shows the delivery information for that item, and our customer service team in Essen will gladly answer any question about the process in person.

Why luxury furniture has no standard delivery time

Luxury furniture is not mass-market stock. Many pieces are produced in small series, with carving, gilding, upholstery and covers that call for skilled handwork. Some models come in several colours, fabrics or sizes, and not every version can be held in stock at all times.

Transport adds its own rhythm. A baroque sofa almost two and a half metres long does not travel in a parcel van; it is securely packed and carried by a freight forwarder who plans routes and agrees an appointment with you. The destination matters as well. Because all of these factors interact, we do not give a blanket figure. We state the delivery information where it belongs: on the individual product.

In stock or made to order

The most important factor is whether a piece is already in stock or will be made after you order it. Items in stock can be packed and handed to the carrier once payment has been received. For items that are made to order, the time needed for production, finishing and quality control comes on top.

A hand-carved chair or a gilded chest of drawers is created in several stages, and each one takes its time. Which case applies to your item is shown in the delivery information on the product page. If you are unsure, simply ask us before ordering and we will tell you the current situation for that exact model and finish.

Bespoke pieces and projects: a schedule agreed with you

Casa Padrino also creates individual pieces to your specifications: a sofa in a particular length, a table in special dimensions, an upholstery fabric in the colour you prefer. With bespoke furniture, the delivery time depends on the scope of the work, on finalising the design, dimensions and materials together, and on the production that follows. We therefore discuss the schedule with you personally before work begins.

The same applies to complete interiors for private homes, hotels, restaurants and bars. Here we often work alongside architects and interior designers, and the delivery has to fit the progress on site. The earlier we are involved in such a project, the better production and delivery can be aligned with your opening or moving-in date. You can read more about the process on our page on bespoke luxury furniture.

Freight forwarder or parcel service: how your furniture travels

Large furniture is shipped securely packed by freight forwarder, while smaller items such as lamps, accessories or small mirrors go by parcel service. A parcel is usually delivered without an appointment. A forwarder delivery, by contrast, is planned as part of a route, and the driver comes at a time agreed with you.

In practice this means that with forwarder shipments the delivery date depends not only on when the piece is ready to ship, but also on when the forwarder serves your area and which appointment suits you. Forwarder deliveries are kerbside delivery. Additional services can be arranged on request and at extra cost. Our English shop shows the shipping costs clearly before you complete your order, and all prices include statutory VAT.

The destination: Germany, Europe and worldwide

Casa Padrino delivers within Germany, throughout Europe and worldwide. The longer the journey, the more stages a shipment passes through. Within Germany the process is usually the most direct. Deliveries to other European countries involve longer distances and the route planning of local partners. For destinations outside the European Union, customs formalities may also apply and affect the process.

If you are ordering from abroad, feel free to tell us your delivery location when you first get in touch, and we can let you know what to expect. You will find detailed information on our page about international delivery of luxury furniture.

The delivery appointment: arranged with the forwarder

For forwarder shipments, the forwarder contacts you before delivery to agree an appointment. To make this run smoothly, please give a phone number on which you are easy to reach when you order, along with a complete delivery address and any access details the driver needs.

Please inspect the goods on receipt and note any visible damage on the delivery note. Then send us photos: we handle the claim with the forwarder and arrange repair, replacement or a refund. Our page on furniture transport damage explains exactly what to do.

Where to find the delivery information for your item

The reliable information on delivery time is shown on every product page in our shop. There you can see the availability of the model in question.

For items offered in several versions, select the colour, size or variant you want before reading the delivery information. If you are putting together several pieces for one room, it is worth checking the information for each of them, as it may differ from one item to the next.

Personal advice from our customer service

If you are planning around a fixed date, furnishing several rooms at once or ordering from abroad, personal advice helps. Our customer service team is based at Hammer Str. 64 in Essen and can be reached by phone on +49 201 36577485 and by email at info@casa-padrino.de. Visits are possible Monday to Friday, 10 am to 5 pm, and Saturday, 10 am to 2 pm.

Ideally, give us the item number, the version you would like and your delivery location. We can then tell you the current situation for your model and what to bear in mind. All contact options are listed on our contact page, and more about our service can be found on the page Casa Padrino customer service. If you would like to know who is behind the company, the page Is Casa Padrino legit? sets out all the facts. You can read about other customers' experiences, for instance, on the Casa Padrino profile at TrustDeluxe, a review platform for luxury brands.